Services for persons with speech, language, hearing, or vision related disabilities
NE | PA"7.13 Adequate Mix of Providers: The Contractor shall arrange for an appropriate range of PCP services and access to preventive and primary care services in the designated coverage areas, and maintain a sufficient number, mix, and geographic distribution of providers that are skilled in areas such as cultural diversity and sensitivity, languages, accessibility to clients with mental, physical and communication disabilities, etc...
7.21 ADA Requirements: The Contractor shall comply with all requirements of the American with Disabilities Act (ADA), and ensure:
(a) Appropriate accommodations are made for client with special needs; and
(b) That PCPs and specialists are equipped in appropriate technologies, e.g., TTY/TDD and language services, or are skilled in various languages and areas of cultural diversity/sensitivity, and/or the network is appropriately staffed to ensure an adequate selection for those clients who have special cultural, religious or other special requests." Nebraska Contract, pages 71-73."7. Provider and Recipient Hotlines
The contractor must develop and implement a plan to:
a. Ensure adequate toll-free hotlines for both recipient and provider concerns and general information. Provide staffing and phone system sufficient to meet the needs with a minimal waiting time for requester. The designated recipient/provider hotline must at a minimum: ...
(6.) Telecommunication Devices for the Deaf (TDD) or other communication devices which allow the hearing impaired to communicate with other hotlines...C. LCHP Recipients
All Plans and Materials must be prior approved by the Department.
1. Recipient/Enrollment
The contractor must develop and implement a plan to: ...
c. Provide alternative communication formats and/or language in situations such as non-English speaking, visual/hearing impaired and illiteracy...2. Recipient Education
All materials must be prior approved by the Department. The contractor must develop and implement a plan to:
a. Provide alternative communications formats and/or language in situations such as non-English speaking, visual/hearing impaired and illiteracy." Pennsylvania Program Standards, Rider 2.