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Negotiating the New Health Care System, 4th Edition

 


Chapter 1.  Enrollment


Table 1.1 Managed Care Enrolled Population
Table 1.2 Enrollment Procedure
Table 1.3 Auto-enrollment Procedure
Table 1.4 Special Enrollment Procedures
Table 1.5 Information for Enrollees on Coverage Rules and Provider Participation
Table 1.6 Information for Enrollees on Plan Policies and Procedures
Table 1.7 Plan Disenrollment of Members

Chapter 2.  Coverage and Benefits


Table 2.1 General Services
Table 2.2 Mental Health and Substance Abuse Duties
Table 2.3 Reproductive Health Services
Table 2.4 EPSDT Services
Table 2.5 Communicable Disease Services
Table 2.6 Urgent Care and Emergency Care Services
Table 2.7 Medical Necessity Standards
Table 2.8 Services in Treatment Plans of Other Agencies and Court Orders

Chapter 3.  Service Duties


Table 3.1 Provider Network Composition
Table 3.1.1 Provider Coordination and Standards
Table 3.2 Plan Service Area Standards
Table 3.3 Selection and Assignment of Primary Care Providers
Table 3.4 Self-referrals to Selected Providers
Table 3.5 Utilization Review and Prior Authorization
Table 3.6 Translation Services and Cultural Competence
Table 3.7 Access Time Standards
Table 3.8 Geographic Access Standards
Table 3.9 Drug Formularies
Table 3.10 Anti-discrimination provisions

Chapter 4.  Public Health and Social Service Agency Relationships


Table 4.1 Relationships with Other Public Agencies
Table 4.2 Population-based services and reporting

Chapter 5. Quality Assurance, Data, and Reporting


Table 5.1 Quality Assurance
Table 5.2 General Data Reporting
Table 5.3 Mental Health and Substance Abuse Data Reporting
Table 5.4 Maternal and Child Health Data Reporting

Chapter 6.  Business Terms and Relationships


Table 6.1 General Qualifications and Requirements
Table 6.2 Beneficiary Grievance Procedures
Table 6.3 Network Provider/Plan Relationship
Table 6.4 Sanctions

Chapter 7.  Payment


Table 7.1 Plan Payment Terms
Table 7.2 Provider Payment Terms