Handling Off-campus Access Problems
For most individuals trying to access off-campus electronic
resources goes without a problem. You just access the database
or electronic journal desired from the Himmelfarb Library
homepage, select the "off campus" link, type in
your Social Security Number or Library User barcode, the proxy
server will take you to the Gelman Library Aladin Menu and
you can select the desired resource and you have access. But
occasionally some patrons encounter minor problems. If these
occur, here are some tips for troubleshooting these problems.
- Make sure that you have permission to access the off-campus
resources. Only current students, staff, and faculty of
the Medical Center have this privilege.
- Make sure that you selected the "off campus"
link. This link will take you to the Aladin proxy server
to verify user patron authentication. If this step fails
to take you to the Gelman Library Aladin Menu, you may be
required to take your GWorld card over to the Gelman Library
circulation desk, located at 222nd and H street, and have
your GWorld card "swiped" to verify access permission.
This step remedies the majority of problems and ensures
that you have been added into the database of authorized
users, which will allow off-campus access.
- If the problem still exists, call the reference desk
and speak with a reference librarian. They will ask you
to describe the problem step by step and may be able to
determine the problem. If not, they will take your name,
social security number and phone number to allow them to
follow-up with library staff about your problem and try
to remedy it.
These problems are rare, but do happen from time to time.
We ask that you be patient and know that we understand that
this can be a frustrating occurrence. We will work with you
and the systems involved to correct your problem as quickly
as possible.
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